CHIEF OPERATING OFFICER

Classification: Exempt

Reports to: Chief Executive Officer

Job Summary:

NGUBA CONSULTANCY is seeking the position of a Chief Operating Officer to oversee the day-to-day activities of the company, ensuring that the organization is managed and performing efficiently and effectively.

Education and Experience:

• Master’s degree in Business Administration required.

• Extensive and diversified background with at least 10 years of related experience.

Supervisory Responsibilities:

• Participates in the hiring and training of departmental managers.

• Organizes and oversees the work and schedules of departmental managers.

• Conducts performance evaluations that are timely and constructive.

• Handles discipline and termination of employees as needed and in accordance with company policy.

Duties/Responsibilities:

• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.

• Reviews, analyzes, and evaluates business procedures.

• Implements policies and procedures that will improve day-to-day operations.

• Ensures work environments are adequate and safe.

• Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership.

• Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives.

• Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.

• Improves customer service and satisfaction through policy and procedural changes.

• Leads coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes.

• Projects a positive image of the organization to employees, customers, industry, and community.

• Performs other related duties as assigned.

Required Skills/Abilities:

• Thorough understanding of practices, theories, and policies involved in business and finance.

• Superior verbal and written communication and interpersonal skills.

• Superior managerial and diplomacy skills.

• Extremely proficient in Microsoft Office Suite or related software.

• Excellent organizational skills and attention to detail.

• Excellent analytical, decision-making, and problem-solving skills.

Other Duties

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.